Thank you for shopping with us. We strive to ensure that you are completely satisfied with your purchase. If you are not entirely satisfied, we’re here to help.
Returns
You have 7 days from the date of delivery to request a return. To be eligible for a return:
- The item must be unused, unworn, and in the same condition that you received it
- The item must be in the original packaging
- Proof of purchase (order ID or receipt) is required
Non-Returnable Items
Certain items are not eligible for return, including:
- Used or damaged products (not caused by us)
- Innerwear, undergarments, or hygiene-sensitive items
- Clearance or sale items
Refunds
Once we receive and inspect your returned item, we will notify you about the status of your refund.
- If approved, your refund will be processed within 5–10 business days
- The refund will be issued to your original payment method or via mobile banking (if applicable)
Cash on Delivery Orders
For Cash on Delivery orders, refunds will be provided through:
- Mobile banking (e.g., bKash, Nagad)
- Bank transfer
Exchange
We only replace items if they are defective, damaged, or incorrect. If you need an exchange, please contact us within 7 days of delivery.
Shipping Costs
- Customers are responsible for return shipping costs unless the product is defective or incorrect
- Original shipping charges are non-refundable